Terms

Shipping Policies

Shipments to the Contiguous 48 US States

Please see our International Orders policy below for orders shipping outside the US.

  • Orders $99.00 and over qualify for our economy shipping offer, if shipping to the contiguous 48 US States. We will choose the most economical way to ship your order, either with USPS or UPS. If you require a specific carrier for your order, you will need to choose and pay for that option at checkout.

  • We understand that when you make an order, you want your parts as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We work closely with our vendors in order to have the products in stock in our warehouse or shipped directly to you from their warehouse if that means you will get the product faster.  

  • Items will have availability status shown once a size/color/quantity is selected on the product page; this availability status will also be shown on the shopping cart page before you check out. The earlier in the day the order is placed, the better the chance it will ship that day. Our carriers pick up at 4:00pm CST so orders placed after that time will not be shipped the same day.

  • While we will do our best to fit your order in one package, naturally not all items will always be in stock or fit into one box. In some cases we will split the order and ship each package to you individually, and in other cases we may need to consolidate the items in one container to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly and safely as possible.

  • Some items will be marked "In stock - expect 3-21 business days lead time prior to shipment". These items cannot ship same day and require lead time prior to shipment.  If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped! Same goes for items that are out of stock.

  • A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.



Order Processing Time

Orders generally ship within 1-3 business days from when your order is placed. Orders with back ordered parts will be held until the order can ship in full. If you have questions regarding the wait-time please give us a shout and we will get an ETA to you quickly!



Shipping Method Explanation 

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

ECONOMY SHIPPING

  • Delivery typically in one to five business days.

SECOND DAY

  • Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday. 

NEXT DAY

  • Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).  

APO

APO orders will be shipped via USPS Priority Military Mail, please allow an additional 1-5 business days to process your order.  

Alaska / Hawaii / U.S. Territories

Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service. In some instances, packages may also ship via UPS Ground. Please allow an additional 1-5 business days to process your order. If your order is urgent, feel free to contact us and we can try to accommodate.

Hazardous Items

Items designated as hazardous (such as paints and chemicals) may only be shipped via ground shipping to the contiguous 48 US states. Hazardous items will be identified on the part description page.

Delivery Policy

Typically packages will be left at your door and do not require a signature. Sometimes we will drop ship an item directly from a vendor and those vendors may require a signature on their shipments.  If you absolutely need one way or the other, please contact Customer Service before placing your order.

Damaged Goods

Please let us know within 48 hours of delivery if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. Failure to photograph and keep all packaging materials for inspection may disqualify you from product replacement or reimbursement. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

International Shipping Terms & Conditions

  • Prices are shown in US dollars.  For conversion, we recommend using a Currency Converter.

  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices. It is against the law!

  • Hazardous, oversize, and easily damaged items cannot be shipped internationally. For special situations please contact us.

  • Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you before we ship the order from our warehouse in Oklahoma.

  • If you are visiting the US we can ship any product to your hotel or any UPS store for pickup. 

  • Customer is responsible for all shipping and brokerage charges for returns or exchanges.

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

  • Any items shipped COD or having additional brokerage fees that are charged to Cruiser Corps upon delivery will be rejected. SEE FULL REFUND POLICY BELOW.

Warranty

For warranty claims please contact Cruiser Corps customer service. While Cruiser Corps will assist international customers with warranty claims, items may need to be shipped to the U.S. for inspection or repair. The customer will be responsible for these additional back and forth shipping charges.

Refund Policy

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. A $5.00 minimum restocking fee or 20% of the item price will be charged. Please continue to read for more details.

  • Returned products must be in new, unused condition and include the original box and/or packaging with all part labels included.

  • We do not accept returns for used or special order parts. If you have questions regarding the condition of a used or special order item, you may request a picture before we ship the order out to make sure it’s what you need and are expecting.

  • Once your return is received and inspected by Cruiser Corps (usually within 24 hours of receipt), your refund will be processed. If your return is requested within 30 days of delivery of your item, we will issue a refund to your original payment method minus a $5.00 restocking fee or 20% of the item price will be charged. After the 30 day period, all refunds will be issued back via store credit minus a $5.00 restocking fee or 20% of the item price will be charged. Please note that depending on your credit card company, it may take an additional 2 - 10 business days after your credit is applied for it to be posted to your account.

  • For money order or check payments, all refunds will be issued to store credit. Restocking fee applies.

  • You are responsible for all shipping costs associated with getting your order back to our Oklahoma warehouse.

  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of the application of any items prior to placing your order and we will be happy to help you choose the right part!

  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RMA (Return Merchandise Authorization) number and will need to be returned to Cruiser Corps in Oklahoma.

Return Shipping Options

  • You have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

  • All shipments must be made prepaid; packages shipped COD will be rejected.

Exchanges

  • Need to make an exchange? After you process your return, the best option is to place a new order for the exchange merchandise. That means you'll claim the inventory and get your new part fast!

  • You are still responsible for return shipping costs on your original order back to us.

Used or Damaged Merchandise

  • Any merchandise or parts which shows signs of use (wear, grease, dirt, smell, pet hair, scuffing, mounting, etc,) or otherwise is in a condition other than it was received, cannot be returned.

  • Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Cruiser Corps.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

  • Any items shipped COD or having additional brokerage fees that are charged to Cruiser Corps upon delivery will be rejected.

Defects

  • Each manufacturer has its own warranty policy. Cruiser Corps will assist customers with their warranty; however Cruiser Corps does not provide any direct warranty on any item sold.

Order Cancellation / Modifications

  • If you change your mind, act fast! We turn around and process orders very quickly.

  • Orders can be modified or cancelled only while their status is labeled "Processing." Once an order has a status of "Fulfilled," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Warranty Returns:

  • Some manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact Cruiser Corps for assistance.

  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Goods:

  • Please let us know within 48 hours of delivery if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. Failure to photograph and keep all packaging materials for inspection may disqualify you from product replacement or reimbursement. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process:

You can request a return merchandise authorization number (RMA#) by emailing us at contact@cruisercorps.com or you may also initiate a return by calling us at 405-607-2240 CST Mon - Fri 8:00am - 5:00pm.

Step 1: Provide Cruiser Corps with your original order number, the part you are returning, and the reason for the return.

Step 2: Please write your Return Merchandise Authorization number on the outside of the box before shipping it back to Cruiser Corps. You have 30 days from the day the RMA# is issued to return your merchandise so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container.

Step 3: Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Cruiser Corps
Attn: Returns (RMA# XXXX)
2727 W Reno Ave
Oklahoma City, OK 73107

Please retain your return tracking information. Cruiser Corps is not responsible for packages lost during return shipment. You will receive a confirmation email from Cruiser Corps when your return is processed which will include the details of refund credited.

Questions / Concerns

  • If anything is unclear or if you have a special circumstance, give us a shout!

  • We can be reached by phone at 405-607-2240 or contact@cruisercorps.com Mon - Friday 8:00am - 5:00pm CST